What to Do During a Plumbing Emergency in Santa Rosa

1. Stop the Water

Your home's main water shutoff valve is usually located near where the water line enters the house — often in a front-yard utility box, a basement, a garage, or near the water heater. Turn it clockwise to close it. If you can't find the main, shut off the valve closest to the affected fixture (under sinks, behind toilets, near the water heater).

2. Address Electrical Risks

If water is near outlets, light fixtures, or appliances, shut off power to that area at the breaker if you can do so safely. Never stand in water to reach an electrical panel.

3. Contain the Damage

Use towels, buckets, and tarps to contain water. Move furniture, rugs, and electronics out of the way. If ceiling tiles are bulging from water above, a controlled release into a bucket is often safer than waiting for a sudden collapse.

4. Document Everything

Take photos and short videos of the damage before cleanup. Insurance adjusters need this. Note the time the issue started.

5. Call for Help — and Know When to Call 911

For water-only emergencies, call a plumbing provider. For any gas smell, hissing, or suspected gas leak, leave the area immediately and call your utility company or 911. This website does not provide emergency services.

6. After the Immediate Crisis

Once the active emergency is contained, plan for follow-up: water-damage drying, possible mold remediation, and the underlying repair. A plumbing provider can recommend appropriate next steps.

Frequently Asked Questions

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